HEALTH GUARANTEE
There is a 2 year written health guarantee with 100% refunds or replacement of your cat immediately.
Before you bring a kitten home, we want you to be aware that owning a kitten means frequent visits to the veterinarian. You will be responsible for all costs associated with these visits. Although we do everything we can to make sure your kitten is healthy when he/she arrives, sometimes health issues arise despite our best efforts. This guarantee describes our commitment to you if a health issue should arise with your kitten.
As new cat owners, it is important to us that you understand that our relationship with you does not end once you take your kitten home. We want nothing more than for your kitten to be healthy and happy, but there are some things that are beyond our control. A kitten’s health is dependent on many factors, such as genetics, exercise, food and nutrition, and overall care. While we cannot guarantee that your kitten will never have a health problem, we can promise that we will do our best to ensure that your new family member is as healthy as possible!
We offer a 2-year genetic guarantee for life-threatening, untreatable defects, including but not limited to heart defects graded Scale 4 or above, and any organ dysfunction. This does not include any treatable disorder.
If your kitten develops an illness or untreatable, life-threatening defect, we will offer you another kitten of the same sex, breed, and quality for which you paid. You will be responsible for the delivery fees only for your new kitten. When making a claim, we require you to send us a copy of your initial vet exam and any findings upon that initial exam.
We screen family members and friends coming in to our home. We also do a comprehensive health evaluation checklist that was created by a licensed veterinarian. Prior to ever shipping a kitten. We also ensure that your kitten is up-to-date with vaccinations and has been de-wormed.
As an additional check and to activate your kitten’s Health Guarantee, we ask that you take your kitten to a licensed veterinarian within 48 hours after you receive the kitten, so we can be sure that your kitten is a happy, healthy one from the moment he or she arrives at your home.
Who can file a claim?
Only the original purchaser of the kitten from our cattery can file a claim under this Guarantee. In other words, this guarantee is not transferable to any new owner.
